Supporter Care Consultant

Marketing & Engagement · Auckland, Penrose
Department Marketing & Engagement
Employment Type Full-Time
Minimum Experience Entry-level

Supporter Care Consultant

World Vision NZ

 

An exciting opportunity exists for Supporter Care Consultant to join our Supporter Care team at World Vision New Zealand. 

 

World Vision is a Christian humanitarian organisation in New Zealand, employing 80 staff and a large volunteer base. Last year alone, we helped 2.9 million children across 23 countries around the world.

 

Inspired by our Christian values, we work to engage New Zealanders in the fight against global poverty and injustice. Our vision for every child, life in all its fullness, our prayer for every heart, the will to make it so.

 

You can read more about our work and values here
 
Job Description 

 

The purpose of this position is to provide superior service to World Vision supporters. This role will assist in achieving our retention and revenue targets and maximise opportunities to advocate on behalf of the children and communities World Vision serves.
 
Key responsibilities are to:  

  • Provide superior service to World Vision supporters through inbound and outbound calls, chat, email and letters.
  • Accurately update and maintain supporter records
  • Contribute to revenue targets by offering appropriate retention options and promoting current campaigns and appeals

 

Qualifications/Experience:

  • 2 years of customer service experience
  • A great attitude, patience and the ability to build rapport with a wide range of people
  • A keen eye for detail and accuracy
  • Demonstrated success working within a sales and service environment
  • Highly developed communications skills, both written and verbal. Fluent written and verbal English language skills are essential
  • Computer literacy skills, e.g. strong skills in the use of MS Office Suite; accurate and efficient keyboard / data entry skills

 

 

Here’s what’s on offer:

  • A competitive salary in the NFP sector, including medical and life insurance
  • Flexibility to work from home for part of the week
  • Free parking when you are in the office
  • A day off on your birthday
  • An option to buy additional leave days
  • A fun, positive, values-based team environment


 
Applicants for this position should have NZ residency or a valid NZ work visa. 

 

For a copy of a Position Description, please email Michelle.Hartnett@worldvision.org.nz  

 

 

Our vision for every child, life in all its fullness; 

Our prayer for every heart, the will to make it so. 

Thank You

Your application was submitted successfully.

  • Location
    Auckland, Penrose
  • Department
    Marketing & Engagement
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level