Supporter Care Consultant

Marketing & Engagement · Auckland, Penrose
Department Marketing & Engagement
Employment Type Full-Time
Minimum Experience Experienced

Supporter Care Consultant

World Vision NZ


It’s not every day that a job comes along where you really can change the world! Keep reading if you want to:


  • Use your skills to fight poverty and injustice
  • Help kids growing up in the world’s toughest places
  • Help Kiwis stand up, take action, and make a real difference

This is your opportunity to join a professional, passionate and diverse team at World Vision, who will stop at nothing to create meaningful change for children. Every day, you’ll help the world’s most vulnerable families build safer and brighter futures. Every night, you’ll go home knowing you made a difference in someone’s life.


If you’re ready for a role with purpose, join our Supporter Care team as a Supporter Care Consultant to provide superior service to World Vision supporters. This role will assist in achieving our retention and revenue targets and maximise opportunities to advocate on behalf of the children and communities World Vision serves.

We have two roles available:

  • Fixed Term (covering Parental Leave)
  • Part Time, Permanent


What will you do?

  • Provide superior service to World Vision supporters through inbound and outbound calls, chat, email and letters.
  • Accurately update and maintain supporter records
  • Contribute to revenue targets by offering appropriate retention options and promoting current campaigns and appeals

What will you bring?

  • 2 years of customer service experience
  • A great attitude, patience and the ability to build rapport with a wide range of people
  • A keen eye for detail and accuracy
  • Demonstrated success working within a sales and service environment
  • Highly developed communications skills, both written and verbal. Fluent written and verbal English language skills are essential
  • Computer literacy skills. Prior use of MS Office Suite; accurate and efficient keyboard / data entry skills are desirable

Why work with us? We offer fantastic benefits including:

  • A competitive salary, including medical and life insurance
  • A supportive, positive work environment where you’ll feel appreciated, motivated and celebrated
  • Career development, including training, workplace learning and professional development
  • Flexibility to work from home for part of the week
  • Free parking when you are in the office
  • A day off on your birthday
  • The option to buy additional leave days
  • A sense of purpose knowing that every day, you’re using your skills to improve children’s lives

Our Culture

World Vision is a Christian organisation that empowers everyday Kiwis to stand up and make a difference for children in the world’s toughest places through emergency relief, community development and advocacy work.


We work from a Christian kaupapa. We see our work as a practical expression of the gospel, and we value and support the wairua (spiritual wellbeing) of our people and partners.


You’ll be joining New Zealand’s largest overseas humanitarian organisation, made up of 90 staff and a big volunteer base. You’ll also become part of something bigger, World Vision’s global partnership of 35,000 staff and 3.3 million supporters in 100 countries. So far, we’ve impacted the lives of more than 200 million vulnerable children by tackling the root causes of poverty. This is your chance to make a massive impact, right when it’s needed the most.


Applicants for this position should have NZ residency or a valid NZ work visa.


We welcome and encourage applications from people with disabilities. Please let us know if there are any accommodations we can make to help you with your application or in our recruitment process.


For a copy of the position description, please email Kareshma.Lala@WorldVision.Org.NZ



Our vision for every child, life in all its fullness; Our prayer for every heart, the will to make it so.

Thank You

Your application was submitted successfully.

  • Location
    Auckland, Penrose
  • Department
    Marketing & Engagement
  • Employment Type
  • Minimum Experience